Welcome to OTHMINY

At OTHMINY, we believe that sculptural objects bring depth, character, and artistic meaning to the spaces we inhabit. Our commitment extends beyond the pieces themselves to the quality of service and thoughtful support we provide throughout your shopping experience.

Whether you have questions about our Mineral Sculptures, Kintsugi Sculptures, or Marine Sculptures, or need assistance with product details, order status, shipping, returns, or after-sales support, our customer care team is here to help.

For inquiries regarding purchases, delivery, product care, returns, or potential business collaborations, please contact us through our official customer support email.

1. Customer Support by Email

Email: service@othminy.com

Our customer care team carefully reviews every inquiry and aims to provide a clear, helpful response within 24–48 business hours (1–2 business days).

For assistance with an existing order, please include your order number whenever possible so we can locate your purchase and review your request efficiently.

For product-related inquiries, please provide the product name, your order number if applicable, and a brief description of your question or concern. Where relevant, you may also include clear photographs or a short video showing the product's condition, surface details, materials, craftsmanship, or any issue requiring our attention.

Providing these details helps us better understand your inquiry and offer more effective assistance.

2. Customer Support Hours

Customer Support Email: service@othminy.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during public holidays, promotional periods, or periods of unusually high inquiry volume. We appreciate your patience while our team works to provide thoughtful and reliable assistance.

3. Orders, Shipping & After-Sales Support

Our customer care team is available to assist with order status and tracking, shipping and delivery inquiries, product information, material and finish details, product care guidance, damaged or defective items, incorrect or incomplete orders, returns, and other after-sales matters.

We also welcome inquiries concerning product specifications, collection details, and potential business or wholesale partnerships.

To help us review your request as efficiently as possible, please provide your order number and the email address used when placing your order.

If your sculpture or decorative object arrives damaged, incorrect, or incomplete, please contact us as soon as possible. Include clear photographs of the item, its packaging, and any affected areas or components so our team can better assess the situation and determine the appropriate next steps.

4. Product Information & Care Support

OTHMINY presents a considered collection of sculptural objects inspired by the natural character of minerals, the artistic philosophy of Kintsugi, and the enduring beauty of marine forms.

Our three signature categories—Mineral Sculptures, Kintsugi Sculptures, and Marine Sculptures—explore the relationship between material, form, texture, and artistic expression. Each category offers a distinct visual perspective for collectors and those seeking meaningful decorative accents for thoughtfully designed interiors.

Our customer care team can assist with questions regarding product dimensions, materials and finishes, sculptural details, surface textures, color variations, design characteristics, display recommendations, cleaning and maintenance, included accessories, product variations, and other product-specific information.

Because materials, finishes, dimensions, and care requirements may differ between individual pieces, we recommend including the product name or relevant order details when contacting us. This allows our team to provide guidance appropriate to the specific object you have selected.

5. Business & Wholesale Inquiries

OTHMINY welcomes inquiries from retailers, distributors, interior designers, commercial buyers, and potential business partners who share an appreciation for sculptural design and distinctive decorative objects.

We are open to exploring suitable opportunities involving wholesale purchasing, distribution, bulk orders, commercial projects, and other relevant business collaborations.

For business-related inquiries, please contact:

Email: service@othminy.com

To help us understand your proposal, please use the appropriate email subject: Business Inquiry or Wholesale Inquiry.

Where possible, include your company name, target market or region, anticipated order volume, and a brief introduction to your business requirements or proposed collaboration.

Our team will review your inquiry and respond as appropriate.

6. Corporate Information

Brand Name: OTHMINY

Website: othminy.com

Legal Entity: Xuzhou Rihao Technology Development Co., Ltd.

Registered Address: 3-116A, Qiaojiahu Neighborhood Center, Yunlong District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320303MAE890E32P

Customer Support Email: service@othminy.com

OTHMINY is operated by Xuzhou Rihao Technology Development Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our business is dedicated to presenting distinctive sculptural objects through a carefully considered retail experience, bringing together artistic inspiration, material character, and contemporary decorative design.

We're Here to Help

At OTHMINY, we believe that choosing a sculptural object is about more than finding a decorative piece. It is about discovering a form, texture, or artistic detail that resonates with your personal sense of space.

From exploring our Mineral Sculptures and Kintsugi Sculptures to discovering the expressive forms of our Marine Sculptures, we aim to make every stage of your shopping experience clear, convenient, and dependable.

If you have any questions about our collections, your order, or our services, please contact our customer care team at:

Email: service@othminy.com

Thank you for choosing OTHMINY and welcoming sculptural artistry into your space.

OTHMINY — Where Natural Form, Artistic Renewal, and Marine Inspiration Become Sculptural Expression.