At OTHMINY, we believe that every sculptural object deserves thoughtful handling throughout its journey from our fulfillment process to your home. From the moment your order is placed until it arrives at your door, we aim to provide a clear, reliable, and carefully managed shipping experience.

Our collections explore the distinctive character of minerals, the artistic philosophy of Kintsugi, and the enduring inspiration of marine forms. Depending on the individual piece, protective packaging may be used to help reduce the risk of damage during transportation and preserve the product's condition upon arrival.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Please note that order processing time is separate from carrier transit time. During peak shopping periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain sculptural objects featuring delicate decorative details, intricate structures, specialized surface finishes, or particular packaging requirements may require additional preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment.

This estimated delivery period does not include the 1–3 business days required for order processing.

Actual delivery times may vary depending on your shipping destination, carrier availability, customs inspections and clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods & Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on your destination, product type, package dimensions, and the items included in your order.

Where promotional or free shipping options are available, the applicable terms and eligibility will be displayed before payment is completed.

Larger sculptural pieces, delicate decorative objects, or products requiring specialized protective packaging may require different shipping arrangements depending on the destination and transportation requirements.

We aim to select suitable shipping arrangements that balance product protection, practical handling, and delivery reliability.

Packaging & Protection

Sculptural objects can feature distinctive materials, textured surfaces, intricate contours, contrasting finishes, or delicate decorative elements. Appropriate packaging is therefore an important part of preparing an order for shipment.

Depending on the individual product, OTHMINY orders may include protective materials intended to help reduce movement, surface contact, and impact during transportation.

Upon delivery, please handle your package carefully and inspect the contents as soon as reasonably possible after opening.

We recommend retaining the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking information may update only when the package reaches specific transit or delivery checkpoints. Temporary gaps between tracking updates do not necessarily indicate that a shipment has stopped moving.

If your tracking information remains unchanged for an unusually long period, please contact our customer support team so we can review the available shipping information.

Delivery Delays

Although we work to support reliable and timely delivery, occasional delays may occur due to circumstances outside our reasonable control.

These circumstances may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, and unexpected logistics delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and advise you on the appropriate next steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Before submitting your order, please carefully review the recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and any other information required for successful delivery.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the shipping information before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has already been shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

OTHMINY ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, or other fees imposed by local authorities or carriers.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

OTHMINY does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers. Such charges and processing requirements may vary depending on the destination and the nature of the shipment.

We recommend familiarizing yourself with any applicable import requirements before placing an international order.

Damaged Products During Shipping

We recommend inspecting your OTHMINY order promptly after delivery, particularly if your sculptural piece features delicate surfaces, intricate details, fragile components, or specialized finishes.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact our customer support team as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the affected product, photographs of the inner packaging, photographs of the outer shipping box, and a photograph of the shipping label where available. A short video may also be helpful when it provides additional information about the condition of the item.

Please retain the damaged product and its packaging until our customer support team has reviewed the situation and provided further instructions.

Depending on the circumstances and applicable policies, an appropriate resolution may include a replacement, refund, or another available remedy.

Our team will review the information provided and guide you through the applicable next steps.

Lost or Delayed Packages

If your tracking information indicates an unusual delay or your package cannot be located, please contact our customer support team so we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or applicable shipment investigation procedures.

The investigation process and available resolutions may depend on the carrier's policies, the destination, the tracking status, and the specific circumstances of the shipment.

We appreciate your patience while the relevant information is reviewed.

Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking your usual delivery area, mailbox, front or side entrance, building reception, or mailroom where applicable.

You may also wish to check with household members, neighbors, or the local delivery carrier to determine whether the package was accepted or placed in an alternative location.

If you are still unable to locate your order, please contact us. We will review the available delivery information with you and advise you on the appropriate next steps.

Split Shipments

In certain circumstances, products from the same order may be shipped separately because of inventory location, product dimensions, packaging requirements, warehouse availability, or fulfillment arrangements.

For example, multiple sculptural objects within a single order may require separate packages to accommodate their individual dimensions or protective packaging needs.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because OTHMINY chooses to split an order into multiple shipments.

Please refer to the shipping confirmation emails and tracking information provided for updates on each package.

Receiving Your Order

When receiving an OTHMINY sculptural object, we recommend opening the package carefully and avoiding sharp tools near the product. Remove protective materials gradually, handle the piece with care, and inspect its surface, structure, and decorative details before disposing of the packaging.

Where appropriate, place the object on a clean, stable, and suitable surface before arranging it within your space.

If your product includes specific assembly, installation, mounting, or care instructions, please review the applicable product documentation before proceeding.

For objects with delicate finishes or irregular sculptural forms, avoid applying excessive pressure or handling narrow decorative elements unnecessarily.

These simple precautions can help you inspect your order carefully and prepare your new piece for display.

Contact Us

If you have questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team through the official channel below.

Brand: OTHMINY

Official Website: othminy.com

Legal Entity: Xuzhou Rihao Technology Development Co., Ltd.

Registered Address: 3-116A, Qiaojiahu Neighborhood Center, Yunlong District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320303MAE890E32P

Customer Support Email: service@othminy.com

OTHMINY is owned and operated by Xuzhou Rihao Technology Development Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged or product-related inquiries, photographs of the product and packaging will help our team assess the situation more effectively.

Thoughtful Objects. Considered Delivery.

At OTHMINY, every sculptural object represents an exploration of form, material, and artistic expression. We aim to extend that same attention to detail to the way your order is prepared, handled, and delivered.

From the natural character of Mineral Sculptures to the expressive contrasts of Kintsugi Sculptures and the organic inspiration of Marine Sculptures, our collections are created to bring distinctive artistic character into thoughtfully curated spaces.

Thank you for choosing OTHMINY. We appreciate your trust and look forward to helping your chosen piece find its place in your home.

OTHMINY — Where Mineral Beauty, Artistic Renewal, and Marine Forms Meet.