At OTHMINY, we aim to provide a clear, transparent, and reliable return experience. We understand that selecting a sculptural object involves considering its form, materials, finish, and place within your space. Our return process is designed to help customers address eligible returns, product concerns, and order issues with clear guidance at every stage.

This Return & Refund Policy applies to eligible purchases made through othminy.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at:

Email: service@othminy.com

Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address information.

Please do not send products back without contacting us first. Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, or incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be unused or in like-new condition, free from customer-caused damage, and unaltered.

The return should include all original components, supplied accessories, product inserts, care instructions, and other materials included with the order, where applicable. Products should be returned in their original protective packaging whenever reasonably possible.

Proof of purchase, such as an order number or order confirmation, may be required.

Because OTHMINY offers sculptural objects with potentially delicate surfaces, intricate forms, contrasting finishes, or specialized decorative details, returned products should be packaged carefully to help prevent damage during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of excessive use, misuse, customer-caused scratches, cracks, breakage, or other damage. Products should not have been subjected to unauthorized repairs, modifications, or improper cleaning, storage, handling, or use. All original components and accessories should be included where applicable.

For sculptural objects, return eligibility may depend on whether the item has been altered, damaged, or handled beyond what is reasonably necessary for inspection, subject to applicable law and product-specific return conditions.

Where a product has experienced a material loss in value because of customer handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns. These may include customized or personalized products, gift cards, products clearly marked as final sale, products damaged through misuse or improper handling, products modified or repaired without authorization, and products missing significant components because of customer handling.

Other products expressly identified as non-returnable before purchase may also be excluded from preference-based returns.

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your OTHMINY order promptly after delivery.

This is particularly important for sculptural objects featuring delicate surface finishes, intricate decorative details, multiple components, contrasting materials, or other features that may require careful handling.

If your order arrives broken, damaged, defective, incorrect, incomplete, or missing accessories or components, please contact us as soon as reasonably possible.

To help us review the issue, please provide your order number, product name, clear photographs of the product, photographs of the inner protective packaging, photographs of the outer shipping package, and a photograph of the shipping label where available. A short video may also be helpful when it demonstrates the issue more clearly.

After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.

6. Basic Product Checks Before Return

For certain product-related concerns, our customer support team may first request reasonable checks or additional information to better understand the issue.

Depending on the item, these steps may include confirming that the correct product was received, reviewing the product's assembly or included components, examining the affected surface or structural details, and referring to the relevant product instructions or care information.

We may request photographs or additional details to determine the nature and extent of the issue.

You are not required to continue using or handling a product that appears damaged, unsafe, or unsuitable for continued use.

7. Return Shipping Costs

For preference-based returns, customers are generally responsible for return shipping costs where permitted by applicable law.

Preference-based returns may include changes of mind, incorrect product selections made by the customer, deciding that the product is no longer wanted, dissatisfaction with personal aesthetic preferences, or other reasons not caused by an error on our part.

If OTHMINY confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless otherwise expressly stated by OTHMINY, the return results from an error on our part, the product was defective, damaged, or incorrectly supplied, or applicable law requires reimbursement.

The treatment of original shipping charges will be determined in accordance with the circumstances of the return and applicable legal requirements.

9. Return Address

Return addresses may vary depending on the product type, fulfillment location, customer destination, warehouse location, logistics arrangements, and nature of the return.

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address will be provided after your return request has been reviewed and approved.

10. Return Packaging

OTHMINY sculptural objects may feature delicate surface finishes, intricate forms, decorative elements, or components that require appropriate protection during transportation.

Customers should package returned products carefully to reduce the risk of damage during return shipping.

Where reasonably possible, please include the main product, all original components, included accessories, product inserts or care instructions, original protective materials, original product packaging, and any other items originally supplied with the order.

Sculptural objects should be securely protected against movement, impact, pressure, abrasion, or other damage inside the package. Particular care should be taken with fragile decorative details and finished surfaces.

Customers are responsible for ensuring that preference-based returns are adequately packaged for shipping.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components or accessories originally supplied with the order.

Depending on the product, these may include detachable components, mounting accessories, display-related accessories, product manuals, care instructions, protective packaging, or other included items.

Any deduction will be assessed based on the circumstances of the return and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm its identity, return eligibility, condition, reason for return, and the presence of all included accessories and components.

The inspection may also consider the condition of the product's surface, finish, structure, and other relevant decorative details.

Approval of a return request does not necessarily mean a refund has been approved before the returned product has been received and inspected.

Following the inspection, we will determine the appropriate outcome in accordance with this policy and applicable consumer protection requirements.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

Once OTHMINY issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider.

The timing of the refund appearing in your account may therefore differ from the date on which we initiate the refund.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from missing accessories or components, excessive use, customer-caused scratches, cracks, breakage, or other damage, unauthorized modifications or repairs, improper cleaning, improper handling, or damage caused after delivery.

Any deduction will be assessed according to the individual circumstances of the return and applicable legal requirements.

No provision in this section is intended to restrict consumer rights that cannot legally be excluded.

15. Exchanges

Exchange availability depends on current product availability and inventory.

OTHMINY collections may include sculptural objects with different forms, sizes, materials, textures, finishes, and decorative characteristics. The preferred replacement may not always be available when an exchange is requested.

Where direct exchanges are unavailable, the most efficient option may be to request a return for the eligible original product, complete the approved return process, and place a new order for the preferred item.

Please contact our customer support team before returning a product for exchange so we can review your request and advise you on the available options.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Email: service@othminy.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee cancellation once an order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.

If your order has already shipped, you may need to follow the applicable return procedure after delivery.

All cancellation requests are subject to the order's current fulfillment status and any applicable legal requirements.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

The time required for the funds to become available depends on the relevant payment service and financial institution.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, remains unclaimed, or is returned to the sender, please contact us so we can review the shipment status, carrier charges, product condition, return eligibility, and other relevant circumstances.

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if those costs resulted from refusing or failing to accept an otherwise valid delivery.

Each case will be reviewed according to the circumstances, applicable policy provisions, and relevant legal requirements.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time.

Sculptural objects with delicate finishes, intricate forms, or multiple components may also require additional protective packaging for international return transportation.

Please contact us before sending any international return so that our team can provide the applicable instructions and return address.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

Customers should follow the return instructions carefully to help avoid unnecessary costs or processing delays.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, and cancellation or withdrawal rights.

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective product, or order cancellation, please contact our customer support team through the official channel below.

Brand: OTHMINY

Website: othminy.com

Legal Entity: Xuzhou Rihao Technology Development Co., Ltd.

Registered Address: 3-116A, Qiaojiahu Neighborhood Center, Yunlong District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320303MAE890E32P

Customer Support Email: service@othminy.com

For order-related inquiries, please include your order number and the email address used at checkout.

For damaged sculptural objects, defective components, surface concerns, or other product-related issues, please include clear photographs and videos where relevant.

For your security, please do not send complete credit card information, CVV or security codes, or account passwords by email.

othminy.com is owned and operated by Xuzhou Rihao Technology Development Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Commitment to Your Experience

At OTHMINY, we value the relationship between artistic expression, material character, and the spaces our collections inhabit. We aim to handle return and refund inquiries with clarity, consistency, and appropriate attention to each customer's circumstances.

Whether your selection comes from our Mineral Sculptures, Kintsugi Sculptures, or Marine Sculptures collection, our goal is to provide a transparent process when a return or product concern arises.

Thank you for choosing OTHMINY and for giving our sculptural designs a place in your space.

OTHMINY — Where Mineral Beauty, Artistic Renewal, and Marine Forms Meet.