Orders & Shipping

Ordering Information

How do I place an order?

To place an order, select the OTHMINY sculptural piece you would like to purchase, review the available product details and options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout. Please review the confirmation carefully to ensure your order details are correct.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before your order enters fulfillment. However, once an order has entered processing, packing, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. The frequency of tracking updates may vary depending on the shipping provider, destination, and local delivery conditions.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your OTHMINY sculpture or decorative object arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide your order number, clear photographs of the product, photographs of the packaging, and a photograph of the shipping label if available. If the issue involves a particular component, surface detail, structural feature, or other product condition, a short video may also help us understand the situation.

Our customer care team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does OTHMINY offer?

OTHMINY presents a curated collection of sculptural objects that explore the relationship between natural materials, artistic transformation, and expressive form.

Our collections are organized around three distinctive design directions: Mineral Sculptures, Kintsugi Sculptures, and Marine Sculptures.

Mineral Sculptures celebrate the visual character of stone, mineral-inspired forms, and textural depth. Kintsugi Sculptures draw inspiration from the artistic philosophy of repair, contrast, and the beauty of imperfection. Marine Sculptures explore the shapes, textures, and visual rhythms associated with the ocean and its natural forms.

Together, these collections offer distinctive decorative objects for contemporary interiors, personal collections, and thoughtfully curated spaces. Available designs may evolve as new pieces and collections are introduced.

Are OTHMINY sculptures available in different materials and finishes?

Materials, finishes, textures, colors, and construction details may vary depending on the individual product.

Because sculptural objects can incorporate different surface treatments, material characteristics, and decorative techniques, slight variations in shape, texture, color, finish, or decorative details may occur between individual pieces or production batches.

These variations do not necessarily indicate a product defect. Please refer to the relevant product page for specific information about the materials and finishes of each piece.

Will the product look exactly like the photos?

We make reasonable efforts to present the appearance, proportions, colors, textures, and finishes of our sculptural objects as accurately as possible.

However, the actual appearance of a product may vary slightly due to screen settings, lighting conditions, photography, material characteristics, surface finishes, and manufacturing variations.

Natural-looking textures, mineral-inspired surfaces, artistic finishes, and other decorative details may also appear different under varying light conditions.

Please review the individual product page for specific product information before purchasing.

How should I care for OTHMINY sculptures?

Proper care helps preserve the appearance and character of your sculptural objects over time.

For general care, handle each piece carefully and avoid dropping it, applying excessive pressure, or exposing it to strong impacts. Use a soft, dry cloth to remove dust when appropriate, and avoid abrasive materials or harsh chemical cleaners that may affect the surface or finish.

Keep decorative objects away from unnecessary moisture, extreme temperatures, and prolonged direct sunlight unless the individual product's specifications indicate otherwise.

Because materials and finishes differ between products, always follow any care instructions provided with your item or listed on its product page.

How should I care for delicate surfaces and decorative finishes?

Certain sculptural surfaces and decorative finishes may require additional care, particularly pieces featuring metallic accents, contrasting finishes, textured surfaces, or intricate artistic details.

Avoid aggressive scrubbing, abrasive cleaning tools, and unapproved polishing products. Do not assume that a surface is suitable for water, cleaning solutions, or polishing agents unless the relevant product instructions specifically permit their use.

For pieces inspired by Kintsugi, handle decorative seams, contrasting details, and finished surfaces with care. For mineral-inspired and marine-themed objects, use cleaning methods appropriate to the actual materials and finish of the individual piece.

If you are uncertain about the appropriate care method, please contact our customer support team before attempting specialized cleaning.

What should I do if my sculpture develops a problem?

If your OTHMINY product develops a crack, break, loose component, damaged finish, or another unexpected issue, please handle the item carefully and avoid attempting repairs or modifications that could cause further damage.

Contact our customer support team with your order number, product name, a description of the issue, and clear photographs showing the affected area. A short video may also be helpful when it provides additional information about the product's condition.

Our team will review the details and advise you on the appropriate next steps.

Can OTHMINY sculptures be displayed outdoors?

Unless the individual product page specifically states otherwise, OTHMINY sculptural objects should be considered primarily intended for indoor decorative use.

Outdoor conditions can expose decorative objects to rain, excessive moisture, temperature fluctuations, prolonged sunlight, airborne contaminants, and other environmental factors that may affect their appearance or condition.

Waterproof, water-resistant, weather-resistant, or outdoor-use suitability should only be assumed when explicitly stated for the specific product. Please review the relevant product information before displaying an item outdoors.

Are product dimensions exact?

The dimensions displayed on our website are intended to provide a useful reference for selecting and arranging your chosen piece.

Small variations may occur due to manufacturing methods, product construction, surface contours, or measurement techniques, particularly for objects with irregular or sculptural forms.

Please review the individual product page for detailed measurements and specifications. We recommend considering both the listed dimensions and the available display space before purchasing.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team for the applicable return instructions.

Please follow the instructions provided by our team before sending an item back. Returns sent without prior authorization, where authorization is required under our policy, or without following the applicable return instructions may not be accepted.

Does OTHMINY offer a warranty?

Eligible OTHMINY products may be covered by limited warranty or product support for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period and coverage, where offered, will be stated on the relevant product page, product documentation, or order information.

Coverage may vary by product. Please review the applicable product information and our relevant support policies for further details.

What should I do if my product develops a problem?

If your OTHMINY sculpture or decorative object develops an issue involving its structure, surface finish, decorative details, components, or overall condition, please avoid forcing, disassembling, polishing, or modifying the affected area.

Contact our customer support team at service@othminy.com.

Please include your order number, product name, a description of the issue, and clear photographs of the affected areas. A short video may also be useful when it helps demonstrate the problem.

Providing these details will help our team review your request more efficiently and determine the appropriate next steps.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Please review the final order total and payment details during checkout before completing your purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

For your security, OTHMINY does not ask customers to send complete payment card information through email or customer support messages.

For additional information about payment processing and the handling of personal information, please review our Payment & Security Policy and Privacy Policy.

Product Information

Where can I find detailed product specifications?

Detailed product information is provided on each individual product page. Depending on the piece, this information may include dimensions, materials, colors and finishes, surface characteristics, construction details, included accessories, care instructions, and recommended display conditions.

Because specifications vary between individual sculptures and decorative objects, please review the relevant product page before purchasing.

If you require additional information about a particular piece, contact our customer support team and include the product name or relevant order details.

Can colors and textures look different in person?

Yes. The appearance of colors, textures, and finishes may vary slightly depending on screen settings, room lighting, photography conditions, material characteristics, and surface treatments.

Mineral-inspired textures, contrasting artistic finishes, and marine-inspired forms may also create different visual impressions under different lighting conditions.

We make reasonable efforts to represent each piece accurately while recognizing that digital images cannot reproduce every detail of a physical object.

Will every sculpture have identical details and finishes?

Not necessarily.

Depending on the product's materials, construction, surface treatment, and manufacturing process, individual pieces or production batches may show slight differences in color, texture, shape, finish, or decorative details.

For sculptural objects, these subtle variations may contribute to the individual visual character of a piece. However, normal variation does not mean that every difference is acceptable; significant damage or a discrepancy from the product description should be reported to our customer support team.

Please contact us if you have concerns about the condition or appearance of an item you receive.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or the characteristics of a particular sculptural piece, our customer care team is here to help.

Customer Support Email: service@othminy.com

For order-related inquiries, please include your order number whenever possible. For product-related questions, please provide the product name and a brief description of your inquiry. Photographs may be included where they help clarify your request.

Brand: OTHMINY

Website: othminy.com

Legal Entity: Xuzhou Rihao Technology Development Co., Ltd.

Registered Address: 3-116A, Qiaojiahu Neighborhood Center, Yunlong District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320303MAE890E32P

Customer Support Email: service@othminy.com

OTHMINY is operated by Xuzhou Rihao Technology Development Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Discover the Art of OTHMINY

At OTHMINY, we believe a sculptural object can do more than complement a room. It can introduce a sense of material depth, artistic contrast, and a distinctive point of view.

Explore the textural character of Mineral Sculptures, the expressive contrasts of Kintsugi Sculptures, and the enduring inspiration of Marine Sculptures. Each collection reflects our appreciation for form, surface, and the relationship between art and the spaces we inhabit.

Whether you are selecting a focal piece for a living space or discovering a sculptural detail for a carefully curated interior, we aim to make your experience with OTHMINY clear, considered, and dependable.

Thank you for choosing OTHMINY and making space for sculptural expression in your home.

OTHMINY — Where Mineral Beauty, Artistic Renewal, and Marine Forms Meet.

Discover distinctive sculptural objects, explore our signature collections, and receive updates on new designs from OTHMINY.