At OTHMINY, we value the relationship between thoughtful design, material character, and lasting decorative appeal. We are committed to offering a dependable customer experience, from the moment you select a sculptural piece to the care and support you receive after delivery.

Our collections bring together Mineral Sculptures, Kintsugi Sculptures, and Marine Sculptures, each exploring distinctive forms, textures, and artistic details. If your order arrives damaged or your product develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will review your concern and work with you toward an appropriate resolution.

90-Day Limited Warranty

Most eligible products purchased through othminy.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This limited warranty applies to qualifying defects in materials or workmanship and functional issues that arise during normal, intended use within the applicable warranty period.

Depending on the nature of the issue, product availability, and the circumstances of the claim, an appropriate resolution may include a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.

The specific resolution will be determined after reviewing the claim and will be subject to this policy and applicable consumer protection laws.

What Is Covered

Manufacturing Defects

The limited warranty may cover defects in materials or workmanship that materially affect the product's intended function, structural integrity, or quality of construction.

Structural and Construction Issues

Eligible claims may include qualifying defects in the structure, assembly, or components of a sculptural object that arise during normal intended use and are not caused by accidental damage, improper handling, unauthorized modification, or misuse.

Material and Finish Defects

Where applicable, the warranty may cover qualifying defects in a product's materials or applied finish that go beyond ordinary material characteristics or expected decorative variation and are attributable to a manufacturing issue.

Natural-looking textures, mineral-inspired surfaces, contrasting finishes, and artistic details may differ slightly between individual pieces. Such variations are not automatically considered defects unless they reflect a qualifying issue with the product.

Defective or Damaged Products on Arrival

Products that arrive broken, damaged, defective, or unusable may be eligible for warranty assistance or another appropriate remedy under our applicable policies.

If your order arrives in unsatisfactory condition, please contact our customer support team promptly and provide supporting photographs or other relevant information.

What Is Not Covered

The limited warranty does not cover damage or issues caused by accidental drops, impacts, cracks, or breakage resulting from mishandling; improper assembly or installation; misuse or use outside the product's intended purpose; or exposure to unsuitable environmental conditions.

It also does not cover damage resulting from excessive moisture, water, heat, harsh chemicals, abrasive cleaning materials, improper maintenance, unauthorized repairs, modifications, or alterations.

Normal wear and tear, cosmetic changes arising from regular use, loss or theft, and damage occurring after the applicable warranty period are generally excluded.

Minor variations in color, finish, texture, shape, surface characteristics, or decorative details are generally not considered defects when they reflect the product's intended design, material properties, or normal manufacturing variation and do not constitute a qualifying defect.

For OTHMINY's sculptural collections, differences in mineral-inspired textures, Kintsugi-inspired decorative contrasts, and marine-inspired forms may be inherent to the individual design. These characteristics alone do not establish a warranty claim.

Any applicable statutory rights relating to defective or non-conforming products remain unaffected by these exclusions.

Damaged or Defective Items

If your OTHMINY product arrives damaged, defective, or with missing components, please contact our customer support team as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide your order number, the product name, and a brief description of the issue. Please also include clear photographs showing the affected areas, along with photographs of the inner protective packaging, outer shipping package, and shipping label where relevant.

A short video may also be helpful if it provides a clearer view of a structural issue, loose component, or other product concern.

Please retain the original product and packaging until our customer support team has reviewed your request and provided further instructions.

Our team will assess the information and advise you on the appropriate next steps based on the circumstances, this policy, and applicable consumer protection laws.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team at:

Email: service@othminy.com

Please include your order number, product name, a description of the issue, and supporting photographs or videos where relevant.

Our team aims to review your request and respond within 24–48 business hours. Additional information may be requested when necessary to understand the issue, verify eligibility, and determine an appropriate resolution.

Submitting a warranty claim does not automatically guarantee approval. Each request will be reviewed according to the applicable warranty conditions and the circumstances of the product issue.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original piece is unavailable, we may offer a comparable replacement, a replacement component where available, store credit, or another appropriate solution, subject to the circumstances and applicable law.

Replacement availability may vary according to current inventory and the specific product involved.

Where a proposed alternative differs materially from the original product, we will communicate the available options before proceeding, subject to applicable legal requirements.

Refunds

Warranty approval does not automatically guarantee a monetary refund.

Refund eligibility depends on the nature of the issue, the applicable warranty conditions, our Return & Refund Policy, and any mandatory consumer rights that apply to your purchase.

When a refund is approved, it will generally be issued to the original payment method unless another method is permitted or required.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Returns and Warranty Are Different

Our Return & Refund Policy applies to requests to return eligible purchases within the applicable return period, subject to the relevant eligibility requirements.

Our Limited Warranty Policy addresses qualifying manufacturing defects, material or workmanship issues, and other covered product problems arising within the applicable warranty period.

The two policies serve different purposes and may have different eligibility requirements and available resolutions.

Please review our Return & Refund Policy for complete information about return requests, refund eligibility, exchanges, and related procedures.

Shipping Damage

If your package appears damaged when delivered, we recommend photographing the outer packaging before opening it, where practical.

If the product inside is also damaged, please contact our customer support team and provide photographs of the outer package, shipping label, damaged product, and any affected internal protective packaging.

These details can help us assess whether the issue may have occurred during transportation and determine the appropriate next steps.

Please retain the product and packaging until our team has reviewed the situation and advised you on how to proceed.

Product Care

Proper handling and maintenance can help preserve the appearance and condition of your OTHMINY sculptural objects.

Follow the care instructions supplied with your product and use the item only for its intended decorative purpose. Handle sculptural pieces carefully, avoid unnecessary impacts or excessive pressure, and use appropriate cleaning methods for the specific materials and finishes.

Avoid exposing products to excessive moisture, extreme temperatures, harsh chemicals, abrasive materials, or unsuitable environments unless the individual product instructions specifically permit such conditions.

For pieces featuring delicate surface treatments, contrasting finishes, intricate decorative elements, or mineral-inspired textures, avoid aggressive scrubbing, unapproved polishing products, and cleaning methods that could alter the surface.

If you are uncertain about the correct cleaning or maintenance method, please contact our customer support team before attempting specialized care.

Damage caused by improper handling, unsuitable cleaning, unauthorized modification, or use outside the product's intended purpose may affect warranty eligibility, subject to applicable law.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Depending on your country, state, province, or region, you may have statutory rights relating to defective products, product conformity, repairs, replacements, refunds, and other available remedies.

Nothing in this policy is intended to exclude, waive, or restrict any rights or remedies that cannot legally be excluded, waived, or restricted.

Where mandatory consumer protection laws provide greater rights than this policy, those rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, a damaged delivery, or an existing warranty claim, please contact our customer support team through the official channel below.

Brand: OTHMINY

Website: othminy.com

Legal Entity: Xuzhou Rihao Technology Development Co., Ltd.

Registered Address: 3-116A, Qiaojiahu Neighborhood Center, Yunlong District, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320303MAE890E32P

Customer Support Email: service@othminy.com

We aim to respond to customer inquiries within 24–48 business hours.

When contacting us about an existing order, please include your order number and the email address used during checkout. For product-related concerns, clear photographs and a concise description of the issue will help us review your request more efficiently.

Our Commitment to Thoughtful Design

At OTHMINY, we believe that sculptural objects bring meaning to a space through their forms, materials, textures, and artistic details. Our commitment to your experience extends beyond the initial purchase to the support we provide when questions or product concerns arise.

Whether you have chosen a piece from our Mineral Sculptures collection, discovered the expressive contrasts of Kintsugi Sculptures, or selected an object inspired by the natural world of Marine Sculptures, we aim to provide clear guidance and dependable support throughout your ownership experience.

Thank you for choosing OTHMINY and welcoming sculptural artistry into your space.

OTHMINY — Where Mineral Beauty, Artistic Renewal, and Marine Forms Meet.